Help & Support

We are here to support your quit journey every step of the way.

Contact Our Team

Have a question, encountered a bug, or want to suggest a new feature? You can reach our dedicated support team directly:

📧 Email: support@freed.app
⏱️ Typical Response Time: Under 24 hours (Monday through Friday)

Emergency & Quitlines Support

If you or someone you know is experiencing acute emotional or physical distress from nicotine withdrawal, confidential free help is available immediately:

United States: 1-800-QUIT-NOW (1-800-784-8669) or text "QUIT" to 47848
United Kingdom: NHS Smokefree Hotline 0300 123 1044
Canada: 1-866-366-3667 (Toll-Free Health Canada)
Australia: Quitline 13 7848

Common Help Topics

How do I restore my purchase?

Open Freed, navigate to Profile → Settings → "Restore a purchase". Make sure you are signed into the same Apple ID or Google account you used to make the purchase.

How do I reset or erase my data?

Go to Profile → Settings → "Your data" → "Reset everything". Tap the button a second time within 4 seconds to confirm. This completely purges all local logs and plans.

How do I manage my subscription?

Subscriptions are managed directly by Apple and Google. On your iPhone, go to iOS Settings → Your Apple ID → Subscriptions → Freed, where you can modify or cancel at any time.